Reference

How We Handle Your Account and Payment Data

Your account at 2d 05 is governed by clear terms that cover deposit and withdrawal rules, account access, and how we protect your personal information.

Account terms in EnglishData protection for IndonesiaPayment policy claritySupport via live chat and email

Explore the Lobby Read FAQ

Account Terms, Jurisdiction and How We Operate

2d 05 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, you agree to our terms of service, which outline your rights and responsibilities. Your account access, deposit rules, and withdrawal eligibility depend on local law where you are located. We process deposits through DANA, OVO, GoPay and QRIS for

1
Indonesian players, and each transaction is subject to our payment policy. Your account data is stored securely and we retain it according to legal requirements and our data retention schedule. If you need to review your account status, dispute a transaction, or request data about your
2
account, our support team can guide you through the process. We do not share your payment details with third parties outside the payment processor and regulatory framework.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET LEGAL HELP

How to Contact Us About Account or Policy Questions

Team online

Live Chat Support

Open your account and access live chat from the lobby footer. Our team responds to account and policy questions during operating hours. Use this channel for urgent account access or payment disputes.

Email Support

Send policy or account queries to our email support desk. Include your account ID and a clear description of your question. We aim to respond within 24 hours on business days.

Account Settings

Review and update your account details directly in the settings page after logging in. Changes to your contact information or payment method take effect immediately for future transactions.

DATA AND SECURITY

How We Protect Your Information and Account Access

Account Password Security

Your login credentials are encrypted and never shared with support staff. We require a strong password at signup. If you forget your password, use the account recovery form on the login page to reset it securely.

Payment Information Handling

We do not store your DANA, OVO, GoPay or QRIS credentials on our servers. Payment details are passed directly to the payment processor. Your wallet balance is encrypted and updated in real time after each transaction.

Data Retention and Deletion

We retain your account data for the duration of your account and for a period after closure as required by law. You can request a copy of your personal data or ask about deletion eligibility by contacting support with your account ID.

Cookies and Tracking

We use cookies to maintain your login session and remember your preferences. Non-essential cookies require your consent at first visit. You can manage cookie settings in your browser at any time.

Withdrawal Verification

Withdrawals to your registered payment method (DANA, OVO, GoPay or QRIS) require account verification. We may ask for ID confirmation or proof of payment method ownership to complete the process.

Account Closure

You can close your account anytime via the settings page. Outstanding balances must be withdrawn before closure. After closing, your account cannot be reopened; contact support if you need clarification on this policy.

Questions About Your Account Terms and Rights

Go to the login page and click 'Forgot Password'. Enter your email address and we'll send a reset link. Click the link, create a new password, and you can log in immediately. The reset link expires after one hour for security.

Yes. Go to your account settings under 'Payment Methods' and add or update your DANA, OVO, GoPay or QRIS details. Changes take effect for your next transaction. Existing balances remain in your account wallet.

Withdrawal timing depends on which payment method you use. DANA, OVO, GoPay and QRIS transfers usually arrive within 5–30 minutes after verification. Bank transfers may take 1–2 business days. Check your account transaction history for estimated timing.

Check your account transaction history to confirm the status. If the deposit failed, your wallet balance remains unchanged. Contact our support team via live chat with your transaction ID and they will investigate and help resolve the issue.

Our support team is available via live chat in the lobby footer or by email. Provide your account ID and a clear description of your question. We'll explain the relevant section of the terms and help clarify your rights.

No. Your account information is used only by 2d 05 to process transactions, verify your identity and provide support. Payment details are sent only to the payment processor. We do not sell or share your data with external parties.

Yes. Contact support with your account ID and request a data export. We will compile your account history, transactions and personal information in a standard format and deliver it within the timeframe required by law.

How We Handle Your Account and Payment Data

How to Contact Us About Account or Policy Questions

Live Chat Support

Email Support

Account Settings

How We Protect Your Information and Account Access

Account Password Security

Payment Information Handling

Data Retention and Deletion

Cookies and Tracking

Withdrawal Verification

Account Closure

Questions About Your Account Terms and Rights

01 What happens if I forget my account password?

02 Can I change my registered payment method after signup?

03 How long do withdrawals take after I request them?

04 What should I do if a payment didn't go through?

05 Who can I contact if I have a question about the terms of service?

06 Is my account data shared with other websites or companies?

07 Can I request a copy of my personal data?

Related Pages