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Your Account Rights and Our Platform Rules

When you open an account with us, you're agreeing to a set of terms that protect both you and 2d 05.

Account ownershipPayment securityWithdrawal timingData protection

Our Terms Cover Account Use and Play Rules

2d 05 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By creating an account on 2d 05, you confirm you meet the eligibility requirements that depend on local law in your region. Your account is personal and non-transferable — you're the only one who can use it, and you're responsible for keeping your login credentials secure.

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Deposits made through DANA, OVO, GoPay and QRIS are your funds; we hold them in a segregated wallet until you withdraw. All gameplay is subject to our house rules, which apply equally to every player. If you're in Jakarta, Surabaya or elsewhere in Indonesia, your account
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access and play remain subject to these terms and any applicable local regulations. You may close your account at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

Reach Our Policy Team Anytime

We're available across multiple channels so you can ask questions about these terms whenever it suits you. Our support team can explain specific clauses, walk you through account settings, and handle any disputes quickly. Whether you prefer live chat during peak hours or email for detailed questions, we respond consistently and in your language.

Team online

Live Chat

Chat with our team during lobby hours for instant clarity on account rules, withdrawal procedures and payment holds.

Email Support

Send detailed questions about terms enforcement, data requests or account disputes to our support address.

In-Account Help

Open the Help menu from your account dashboard to find FAQs, policy summaries and links to escalation contacts.

HOW WE PROTECT YOU

Data Security, Cookies and Account Control

Your trust in 2d 05 relies on how we handle your personal information and account access.

Data Encryption

All deposits, withdrawals and login credentials are encrypted end-to-end so only you and 2d 05 can access them.

Retention Policy

We keep account data only while your account is active; after closure, we retain records per local law requirements only.

Cookie Consent

Session cookies enable login and game functionality. Performance cookies help us understand lobby behaviour. You control this in browser settings.

Account History Access

Open your account settings to download your full transaction history, bet records and deposit statements at any time.

Data Correction

If your personal details change, update them via Account Settings. If you spot an error, our team will correct it within two business days.

Dispute Resolution

Disagreements over terms or gameplay are handled through our formal disputes process; contact support to open a case.

Your Rights and Responsibilities Explained

We hear the same questions every day, and the answers matter for your peace of mind. Whether you're wondering about account closure, how we handle disputes, or what happens to your balance, this section gives you clarity so you can make informed decisions about your play.

Yes, you can close your account at any time by contacting support. Any balance in your wallet will be returned to the payment method you used to deposit, usually within 2–3 business days. We'll confirm closure in writing so you have a record.

Open a dispute ticket in your account or contact support with the game ID and timestamp. We'll review the game logs and our system records. If the outcome was correct, we'll explain it; if we find an error, we'll correct your balance immediately.

Where local law permits, we retain account records for up to seven years for regulatory and audit purposes. Personal data unrelated to compliance is deleted within 90 days. You can request deletion sooner by contacting our privacy team.

No. Your account is strictly personal and non-transferable. You're liable for all activity on it, so keep your password private. If you think someone else has accessed your account, change your password and contact support immediately.

We never sell your payment data. We share transaction details only with payment processors (DANA, OVO, GoPay, QRIS) to complete withdrawals and with regulatory authorities if required by law. Our full privacy policy details all permitted sharing.

Go to Account Settings and select Edit Payment Methods or Personal Details. Changes take effect immediately for new deposits. For withdrawals, we'll use the method you specify at that time, subject to verification.

Only the registered account holder can access the account and request changes. If there's a dispute, we ask for legal documentation (marriage certificate, court order) and the account holder's written consent. We don't release funds without clear proof of ownership rights.

Your Account Rights and Our Platform Rules

Reach Our Policy Team Anytime

Live Chat

Email Support

In-Account Help

Data Security, Cookies and Account Control

Data Encryption

Retention Policy

Cookie Consent

Account History Access

Data Correction

Dispute Resolution

Your Rights and Responsibilities Explained

01 Can I close my account and get my balance back?

02 What if I dispute a bet outcome or game result?

03 How long do you keep my account data after I close it?

04 Can someone else use my account if they know my password?

05 Do you share my payment information with third parties?

06 What if I want to update my payment method or personal details?

07 How do you handle account access disputes between family members?

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